Your data is yours.

Your customer list, jobs, invoices, and messages belong to your business. We process them so the software works. We don't sell them, share them with advertisers, or use them to train models — yours or anyone else's. You can export everything as CSV at any time and delete your account on demand.

• •Business data you put in: customers, jobs, quotes, invoices, photos, messages, agent settings.
• •Account info: name, email, role, sign-in events, billing details handled by Stripe.
• •Operational logs: errors, request timing, feature usage. Stored at the tenant level — not joined to individual people.

• •We don't track you across the web. No third-party advertising pixels, no cross-site cookies.
• •We don't read your customer-facing emails or texts to build a profile of you.
• •We don't ship your data to AI providers without scrubbing it first — and we use providers with zero-retention agreements.

Inside your tenant, only people you invite (and at the role you set) can see your data. Inside Hausstack, access is limited to a small operations team and only when you explicitly request support.

We never look at customer records to "see how things are going." If we need to debug, we ask first.

When an agent calls a model, we send only the data needed for that one task — and we use providers (Anthropic) with zero-retention contracts. Your prompts and responses aren't kept by them, used for training, or shared.

Data is hosted on Vercel (compute) and Neon (database) in US regions. Backups are encrypted at rest. We use TLS for everything in flight.

Some of our services send text messages: our demonstration line, appointment and service notifications, and replies to messages you send us. We only text people who contacted us first by calling or texting one of our numbers, or who gave us their number and asked to be texted.

When you text with us we collect your phone number and the content of the conversation, and we use them only to respond to you and provide the service you asked about. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

You can opt out of text messages at any time by replying STOP. Reply HELP for help. Message and data rates may apply, and message frequency varies.

• •Export everything as CSV from Settings → Data anytime.
• •Delete your account and we'll wipe production data within 7 days. Backups age out within 30.
• •Ask us anything: privacy@haussolutions.com.